Frequently Asked Questions

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.

SHIPPING FOR ORIGINALS & LIMITED EDITIONS 

We offer free shipping of my Originals within the Mainland US. For international locations, please contact us so we can arrange the shipping options. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on size and weight.

FAIR USE POLICY

Purchase of an original artwork does not transfer ownership of copyright, and does NOT carry with it the right to make the artwork or it's digital image available in any form unless permission is expressly given in writing by the artist. Copyright stays with the artist unless a licensing agreement is obtained. Unauthorized commercial use, including publication, reproduction, redistribution, or republication of the designs, images, artworks, text, or other content is prohibited.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• For Original art purchases: ALL SALES ARE FINAL. I package original pieces with ample bubble wrap, plastic barriers to protect from moisture damage, and sturdy cardboard boxes.
• Both my shipping partner for prints, limited editions, and originals, do our utmost to ensure that your art is packaged carefully and arrive safely at their destination. 
• If you notice that your package looks damaged in any way that would ruin your order, please refuse it upon delivery, or take photos of the package, tracking number, and damage to the art.
• contact us right away and email the photos to me and keep both the art and packaging until your insurance claim is closed. A partial or full refund is contingent upon the insurance claim decision made by the mail carrier. 
  

CAN I CANCEL MY ORDER?  

Please contact us as soon as possible if you need to cancel your order. However, for print products, if your order has already gone into production we can no longer cancel it. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please contact us.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages as I am constantly posting about new work! 

Instagram : @HollyKendrickBabin

Facebook: @HollyKendrickBabin